Table of Contents
- Overview
- Account Health Check
- Threshold Management | Customizing Thresholds
- Active Thresholds
- Transaction History
- Video
Overview
Kount Advanced Fraud Prevention Threshold Management feature allows merchants to set thresholds around certain transaction variables helping reduce specific risk that relates to their business. Merchants can set their own rules and adjust filters for transactions running through Kount right from their Merchant Portal.
Merchants will need to have Kount Fraud Manager active on their gateway in order to be able to view these new settings. Once Kount Fraud Manager is active, in the Merchant Portal, head over to the left side panel → click on Marketplace Apps → click on Kount Fraud Manager, this will take you to the Kount Advanced Fraud Prevention dashboard.
Account Health Check
The Account Health Check dashboard tracks approval rates, average Kount scores, and reports threshold trigger rates. The merchant will see the Top 5 Thresholds that have been hit on a weekly trend and see how their average Kount score has changed. This will help the merchant to have a better understanding of which way their transactions are trending so they can take into account their risk management plans and adjust rules accordingly.
Threshold Management | Customizing Thresholds
Each merchant using Kount will have the base level configuration set by default. Now merchants can customize their own settings to suit their specific risk. Customizing Thresholds allows the merchant to customize the base settings to either be stricter or more lenient.
Located in the Merchant Portal: head over to the left side panel → click on Marketplace Apps → click on Kount Fraud Manager → under Utilities click on Threshold Management.
In Threshold Management, merchants have the option to add Thresholds and Filters. Once they have added a custom threshold, they will have the option to edit or delete them. For thresholds, they will need to enter a value. For filters, they will simply select Filter On or Filter Off. Threshold and filter settings will apply to all active processors by default.
If the merchant has more than one processor, they can select the processor from the Processor Configuration dropdown to apply specific thresholds to that one processor. If they want the same thresholds to be set on all processors, they will leave it as Default Settings.
These thresholds and filters can be marked for Review or Decline.
- Review - if setting a review threshold or filter, this will allow the merchant to review the transaction and decide whether or not to void, refund, or leave it as is. Transactions hitting the review threshold/filter will be processed as normal. Transactions will be marked as Needs Review, indicating a moderate risk. The merchant may decide to void or refund the transaction after they review it when looking at their transaction reports. They will need to manually void or refund the transaction in their Virtual Terminal if necessary.
- Decline - if setting a decline threshold or filter, transactions hitting the decline threshold/filter will be marked for decline and will not be processed.
Once a merchant adds a value to a threshold, they can update that value at a later date when needed, as seen below. This will update the existing threshold value, verses having multiple thresholds added.
To add or remove a filter, they can simply click the Filter On or Filter Off button:
Active Thresholds
Once the merchant adds thresholds or filters, they will be shown a list of all their Active Thresholds on the top-right side of the Threshold Management page. Merchants can easily view their current rules set in the Active Thresholds window. If there are no thresholds or filters under the Active Thresholds window, that would mean that the merchant did not set any customized thresholds and they are using the base level configuration. If they did add customized thresholds, they can delete any of them by simply clicking on the delete icon. This will remove the thresholds/filter.
Transaction History
The merchant will be able to view and manage transactions that have been scrubbed through Kount. Located in the Merchant Portal: head over to the left side panel → click on Marketplace Apps → click on Kount Fraud Manager → under Utilities click on Transaction History:
This will take the merchant to their Transaction Reports page were they can review the transactions that were marked for Needs Review. The columns will include the Kount Score, Kount Decision, and Kount Thresholds that were triggered for each transaction. The transactions that are flagged as Needs Review will be the ones the merchant may want to decide whether or not to void, refund, or leave it as is. The merchant will need to click on the Transaction ID which will taken them to the Transaction Details page and from there they can void or refund the transaction if they see fit.