Server Log Errors

Quick Guide 

 *There is more detailed information, including server information, on these errors after the following table

Further Details

Error

CardInterfaceGeneralError

Details

This error can be obtained due to two different reasons

1) The card cannot be read in the reader as there is an issue with the iUR250

2) The incorrect parameter file has been selected on the iSelf

To fix this issue, you should try to change the parameter file on your device. This is done using the following file:

Changing Parameter File on iSelf

If this does not work, you will need to get in touch with your device distributor to have the reader (iUR250) replaced.

Error

UNABLE_TO_OPEN_CONNECTION:

[DeviceIngenico, #yk] Connecting
[DeviceIngenico, #yk] UNABLE_TO_OPEN_CONNECTION
TerminalConnectionException: #Gy.#Fy: Connection failed

 Details

The settings on the device, do not match the settings in the config. Ensure that your device is set up correctly by following the applicable guide below:

ChipDNA Config

Error

Link setup NO ACK:

[DeviceIngenico, #0Tb] Link setup required
[DeviceIngenico, #0Tb] Link setup NO ACK
[DeviceIngenico, #0Tb] Link setup NO ACK
[DeviceIngenico, #0Tb] Link setup NO ACK

 Details

The settings on the device, don’t match the settings in the config. Ensure that your device is set up correctly by following the applicable guide below:

ChipDNA Config

Error

Pipeline is closed

[Miura-M010-MPI, 10053164] TerminalConnectionException: #Gy.#Fy: Pipeline is closed

 Details

The settings on the device, don’t match the settings in the config. Ensure that your device is set up correctly by following the applicable guide below:

ChipDNA Config

Error

[Key: AVAILABILITY_ERROR, Value: DeviceIdMismatch]

Details

The settings on the device, don’t match the settings in the config. Ensure that your device is set up correctly by following the applicable guide below:

ChipDNA Config

Error

UnsupportedPaymentDevice

Details

The settings on the device, don’t match the settings in the config. Ensure that your device is set up correctly by following the applicable guide below:

ChipDNA Config

Error

Connection Error Code: 75784

Connecting to TMS. Connection Error Code: 75784
Error communicating with Tms Server at URL=https://tms.cardeasexml.com Request Type=TmsStatusRequest - CertificateValidity=NOK - Validity=cvChainUnvalidated Reason=32

 Details

This error is obtained because the machine(s) is missing the required certificates to connect with our platform. You will need to ensure that your machine is fully up-to-date with all Windows updates and that firewall isn’t blocking the connection or certificates. The following certs are needed:

Root/Intermediate Certs

Error

[PropertyNotFound, ]

or 

TMS details not populated

Details

This error is seen during a TMS update - the server will pull some properties, but will error saying that other properties cannot be found. Further changes may need to be made to your terminal.

Please contact support@creditcall.com.

You may be required to force a TMS update once changes have been made.

Error

Cannot connect to TMS

Details

The server cannot connect to our TMS platform. You will need to check network/firewall to ensure following IP addresses aren't being blocked:

Ports and IP Addresses

Error

Terminal ID Mismatch  [Error=TerminalIdMismatch]

Client connection successful
Client Request Error: [Terminal Id=00000000], [Error=TerminalIdMismatch]
Removing client [Terminal ID=00000000] [Reason=Invalid client request]
Removing client: [Terminal ID=00000000]

Details

The terminal ID in the client is different to that which is set in the server config file. To fix this, please ensure that the two terminal ID's match.