Quick Guide
*There is more detailed information, including server information, on these errors after the following table
|
Error |
Solution |
|
CardInterfaceGeneralError/CardReaderGeneralError |
Replace card reader |
|
Change parameter file using the following file: Changing Parameter File on iSelf
|
|
|
UNABLE_TO_OPEN_CONNECTION |
Ensure that your device is set up correctly by following the applicable guides below: |
|
Link setup NO ACK |
|
|
Pipeline is closed |
|
|
[Key: AVAILABILITY_ERROR, Value: DeviceIdMismatch] |
|
|
UnsupportedPaymentDevice |
|
|
Connection Error Code: 75784 |
Ensure that your machine is fully up-to-date with all Windows updates and that firewall isn’t blocking the connection or certificates. The following certs are needed |
|
[PropertyNotFound, ] (Just after TMS update attempted)
TMS not populated |
Further changes need to be made to your terminal – please contact support@creditcall.com |
|
Cannot connect to TMS |
Check network/firewall to ensure that the following IP addresses aren't being blocked: |
|
Terminal ID Mismatch [Error=TerminalIdMismatch] |
Terminal ID in Client is different to that which is in the Server. Match Client Terminal ID and Server Terminal ID. |
|
TerminalConfigurationNotFound |
Send your ChipDNA log file to support@creditcall.com so we can look into this for you. |
|
ClientNotConnectedToServer |
The client is not connected to the ChipDNA Server. Ensure the IPs/Terminal IDs are correct. Check both the ChipDNA Server and Client are running. |
Further Details
Error
CardInterfaceGeneralError
Details
This error can be obtained due to two different reasons
1) The card cannot be read in the reader as there is an issue with the iUR250
2) The incorrect parameter file has been selected on the iSelf
To fix this issue, you should try to change the parameter file on your device. This is done using the following file:
Changing Parameter File on iSelf
If this does not work, you will need to get in touch with your device distributor to have the reader (iUR250) replaced.
Error
UNABLE_TO_OPEN_CONNECTION:
[DeviceIngenico, #yk] Connecting [DeviceIngenico, #yk] UNABLE_TO_OPEN_CONNECTION TerminalConnectionException: #Gy.#Fy: Connection failed
Details
The settings on the device, do not match the settings in the config. Ensure that your device is set up correctly by following the applicable guide below:
Error
Link setup NO ACK:
[DeviceIngenico, #0Tb] Link setup required [DeviceIngenico, #0Tb] Link setup NO ACK
[DeviceIngenico, #0Tb] Link setup NO ACK
[DeviceIngenico, #0Tb] Link setup NO ACK
Details
The settings on the device, don’t match the settings in the config. Ensure that your device is set up correctly by following the applicable guide below:
Error
Pipeline is closed
[Miura-M010-MPI, 10053164] TerminalConnectionException: #Gy.#Fy: Pipeline is closed
Details
The settings on the device, don’t match the settings in the config. Ensure that your device is set up correctly by following the applicable guide below:
Error
[Key: AVAILABILITY_ERROR, Value: DeviceIdMismatch]
Details
The settings on the device, don’t match the settings in the config. Ensure that your device is set up correctly by following the applicable guide below:
Error
UnsupportedPaymentDevice
Details
The settings on the device, don’t match the settings in the config. Ensure that your device is set up correctly by following the applicable guide below:
Error
Connection Error Code: 75784
Connecting to TMS. Connection Error Code: 75784 Error communicating with Tms Server at URL=https://tms.cardeasexml.com Request Type=TmsStatusRequest - CertificateValidity=NOK - Validity=cvChainUnvalidated Reason=32
Details
This error is obtained because the machine(s) is missing the required certificates to connect with our platform. You will need to ensure that your machine is fully up-to-date with all Windows updates and that firewall isn’t blocking the connection or certificates. The following certs are needed:
Error
[PropertyNotFound, ]
or
TMS details not populated
Details
This error is seen during a TMS update - the server will pull some properties, but will error saying that other properties cannot be found. Further changes may need to be made to your terminal.
Please contact support@creditcall.com.
You may be required to force a TMS update once changes have been made.
Error
Cannot connect to TMS
Details
The server cannot connect to our TMS platform. You will need to check network/firewall to ensure following IP addresses aren't being blocked:
Error
Terminal ID Mismatch [Error=TerminalIdMismatch]
Client connection successful Client Request Error: [Terminal Id=00000000], [Error=TerminalIdMismatch] Removing client [Terminal ID=00000000] [Reason=Invalid client request] Removing client: [Terminal ID=00000000]
Details
The terminal ID in the client is different to that which is set in the server config file. To fix this, please ensure that the two terminal ID's match.