Retrieving Logs from a Miura and Mobile Devices

Logs provide useful information on records, messages, and events that occur in the operating system or application.

The following is a guide for retrieving logs from the Miura M010, Miura M007, iOS devices, and Android devices.

Miura

To retrieve logs from a Miura device that is setup for Bluetooth:

• Plug the Miura into a Windows PC via the USB cable.
• Navigate to the Miura removable storage in My Computer.
• Within the removable storage, there will be log files.

To retrieve logs from a Miura device that is set up to connect to your mobile device via USB:

• Please contact support@creditcall.com. 

iOS

To retrieve logs from an iOS device:

• In XCode navigate to Window > Devices.
• A window will appear with devices on the left panel, select the device you wish to retrieve a log from.*
• Device information will appear in the main panel of the window and below this an Installed Apps section.
• A console should be visible under the Installed Apps section. If not, there will be an arrow pointing up on the bottom left of the main panel which will make it appear.
• With the console visible, a trash can button and arrow button will appear in the bottom right of the main panel. Clicking the arrow next to the trash will allow you to save the information as a text file with a name of your choosing. 

*If using a physical device you will need to connect the mobile device via USB.

• If you output the contents of the log, please do send this onto us.
• If not, run the app within XCode, using your selected development Apple product in the "Device" drop down. 
• Navigate in the app to the point at which the issue occurs.
• Copy the information which is logged in the Console/Log Window and forward it onto support@creditcall.com, ideally with any error codes which occur.

Android

To retrieve logs from an Android device:

• In Android Studio, navigate to Tools > Android and check if "Enable ADB Integration" is enabled.
• Navigate to Tools > Android > Open "Android Device Monitor".
• Once the Android Device Monitor opens your device name should appear on the top left corner. Next to the name of the device the status should display "Online."
• All logs are displayed below in the LogCat tab.
• The logs can be filtered by Applications by clicking on the + (Add a new logCat filter) > Add a Filter Name and an Application Name, which should be a unique identifier such as the package name. For example "com.creditcall.chipdnamobiledemo".       
• These logs can be saved as a text file by clicking the save icon in the top right corner of the LogCat tab. The name of the file should be log.txt. However, you will be prompted to choose a name of your liking, if you wish to do so. 

If you are using a physical device, you will need to connect the device via USB and activate debugging mode on the mobile device. Navigating to Settings > Developer Options > USB Debugging to enable this.