How do I close my merchant account ?
Merchants often call in asking for their account to be closed. Here at the Gateway we do not open, close, or make changes to accounts. What we will do is redirect the Merchant to their Merchant Provider.
The Merchant Provider then can log in at the Affiliate Control Panel and pull the Merchant up. Once the Merchant is pulled up the Merchant Provider will scroll to the bottom of the page and change the status of the account to closed.
Billing Account Status
- Active:The Merchant can process transactions and perform all
Payment Gateway functions normally.
- Restricted: The Merchant is able to login to generate reports and
change options, but they cannot process any transactions.
- Closed: The Merchant is unable to login, but their Affiliate-Partner
has access for reporting, refunds, and voids. (Not Billable)
- Deleted: The Merchant is unable to login, and is omitted from all
reports, except for commission. It is highly recommended that the 'Closed'
status is chosen for any accounts with a transaction history. (Not Billable)