If a merchant account needs to be moved from one affiliate to another affiliate. You have the tool to move the account in your affiliate control panel.
To move the account, you will need to look on the left-hand side menu and click on “List Accounts”. Once you have located the merchant account you would like to move you will see an icon next to the merchant account that will say “move gateway account” when you click on it. (see image below)
You will then choose where you would like to move it and the account will appear underneath the new affiliate.(see image below)
If you experience any issues moving the account. A request can be sent to our support email at firstname.lastname@example.org. The email must come from the admin of the parent account and the email must include the gateway ID of the merchant account and the username of the affiliate account we are moving It over to.