Refunds have to be approved by the Merchant Provider.
The request has to come in an email from the Merchant Provider to firstname.lastname@example.org
The request can take around 10 days to go through as we have to wait for the payment to settle before refunds take place. Refunds can only be issued for fees billed within the last 6 months. The total amount will be applied to the partner residuals.
If the merchant has a balance and you want to remove a portion (ex: NSF Fee) please ask for support to remove the balance before resubmitting the balance. The amount removed will be debited from the affiliates bank account on file. The merchant and or partner are held accountable for covering the fees owed.