Table of Contents
- When are Commissions Issued?
- Why haven’t I received my Commissions?
- Why was I paid less than stated in my Commission Report?
- Where can I find my Commission Report?
- Commission Reporting Video Tutorial
Network Merchants will pay to Affiliate Partner Residuals on any applicable Fees charged to the Merchant less the Buy Rate as set forth in the Affiliate Partner Preferred Pricing Table to apply to a particular Merchant. Affiliate Partner's commission will be paid by the end of the month following the month after Network Merchants collects the applicable fees from the Approved Merchant. Network Merchants will pay Residuals to the Affiliate Partner only if the applicable fees are collected from the Approved Merchant. Residuals and Commissions generated by Approved Merchants will not be paid to Affiliate Partner where payments owing from such Approved Merchants are overdue and require collection efforts by Network Merchants.
Commissions are issued at the end of the month (on the 25th) for the following month (e.g., January commissions will be issued in February). Once commissions are issues, it can take up to 5 business days for the actual funding to be available/posted to your bank account.
If the day falls on a Weekend or Holiday, it will be issued on the next business day, followed by the funding time, as mentioned above.
Payment was returned - this can happen if you have a new bank account and you missed providing us with the updated bank information, or your bank account was closed, or other errors from your bank, etc. Please contact our Support Team at firstname.lastname@example.org to get that resolved.
To have your bank account information updated for commissions, please have the listed Primary Contact reach out to our Support Team at email@example.com with a copy of a voided check with the new bank account information represented. From there, one of our Support Agents will reach out to the Primary Contact to verify the account before making the changes.
We will deduct any fees if you have any delinquent merchants or requested any refunds for a merchant. These will not be visible in your commission report. You may email our Support Team at firstname.lastname@example.org to request the discrepancies.
To locate your Commission Report, your primary user or one of your sub-users that has the Access commission reports permission, will need to log in to the Partner Portal → and under Reporting click on Commissions.