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Run a Sale/Auth/Capture/Void Transaction

Updated

Table of Contents

  1. Overview
  2. Prerequisites
  3. Best Practices
  4. Processing on the Gateway
  5. Common Issues

Overview

The Virtual Terminal is accessed by logging into a Merchant Gateway Account and allows a Merchant to process a transaction via a secure web form. This allows Merchants to key (type) in or swipe (with supported devices) credit card information without the need for a physical terminal (like at a grocery store) or a separate e-commerce website. Merchants can process the following transaction types through the Virtual terminal: Sale, Authorize, Capture, Void, Refund, Credit and Offline. In this article, You’ll discover how to run a Sale, Authorization, Capture, Void, and Refund. 

Prerequisites

In order to run a transaction and access the Virtual Terminal the merchant will need the following:

  • Active Merchant Account 
  • The merchant must have their login credentials.
  • The correct permissions must be set up.
  •  Access to an active processor

Best Practices

It is best practice to understand that different transaction types available in the gateway. Please review the following:

  • Sale: This is a transaction that has been authorized by the bank and immediately flagged for settlement.
  • Authorize: This is a transaction that has been authorized by the bank and has not been flagged for settlement.
  • Capture: This is a method to mark an authorization for settlement.
  • Offline: Is found within the Capture link. This is when a merchant calls MC or Visa to get an authorization code and then submits it through the gateway for settlement. 
  • Void: This is a transaction that will cancel a sale, authorization, or captured authorization before
  • Refund: This is a transaction that will return funds to a customer before or after settlement of a previous transaction. It must be associated or launched from a previous sale or authorization on the Gateway.

Processing on the Gateway

Run a Sale Transaction


You may locate the video link here: https://vimeo.com/200903626

Authorize and Capture Transactions

You may locate the video link here: https://vimeo.com/200903640

Void or Refund Transactions

You may locate the video link here: https://vimeo.com/200903616

Common Issues: 


- It is important to remain vigilant when selecting your transaction type. For Example from time to time, a merchant will become confused when transaction does not settle. Typically this happens when a merchant intends on running a sale transaction but instead runs an authorization. In this scenario, the merchant will need to capture the authorized transaction in order for the transaction to settle. 

- The merchant may adjust which transaction types appear in their Virtual Terminal. To locate these settings follow the subsequent steps. Log in to the merchants gateway >> Select "Options" >> Select "Settings" >> Select "User Accounts" >> Select a Username >> Scroll down to the section labeled "Permissions" >> Expand the section labeled "Virtual Terminal Access" >> Expand "Credit Card or Electronic Check" >> Here you may set which transaction types you would like to appear in the Virtual Terminal for the user.