Table of Contents
- Best Practices
- Processing on the Gateway
- Common Issues
The Virtual Terminal is accessed by logging into a Merchant Gateway Account and allows a Merchant to process a transaction via a secure web form. This allows Merchants to key (type) in or swipe (with supported devices) credit card information without the need for a physical terminal (like at a grocery store) or a separate e-commerce website. Merchants can process the following transaction types through the Virtual terminal: Sale, Authorize, Capture, Void, Refund, Credit and Offline. In this article, You’ll discover how to run a Sale, Authorization, Capture, Void, and Refund.
In order to run a transaction and access the Virtual Terminal the merchant will need the following:
- Active Merchant Account
- The merchant must have their login credentials.
- The correct permissions must be set up.
- Access to an active processor
It is best practice to understand that different transaction types available in the gateway. Please review the following:
- Sale: This is a transaction that has been authorized by the bank and immediately flagged for settlement.
- Authorize: This is a transaction that has been authorized by the bank and has not been flagged for settlement.
- Capture: This is a method to mark an authorization for settlement.
- Offline: Is found within the Capture link. This is when a merchant calls MC or Visa to get an authorization code and then submits it through the gateway for settlement.
- Void: This is a transaction that will cancel a sale, authorization, or captured authorization before
- Refund: This is a transaction that will return funds to a customer before or after settlement of a previous transaction. It must be associated or launched from a previous sale or authorization on the Gateway.
Processing on the Gateway
Run a Sale Transaction
You may locate the video link here: https://vimeo.com/200903626
Authorize and Capture Transactions
You may locate the video link here: https://vimeo.com/200903640
Void or Refund Transactions
You may locate the video link here: https://vimeo.com/200903616
- It is important to remain vigilant when selecting your transaction type. For Example from time to time, a merchant will become confused when transaction does not settle. Typically this happens when a merchant intends on running a sale transaction but instead runs an authorization. In this scenario, the merchant will need to capture the authorized transaction in order for the transaction to settle.
- The merchant may adjust which transaction types appear in their Virtual Terminal. To locate these settings follow the subsequent steps. Log in to the merchants gateway >> Select "Options" >> Select "Settings" >> Select "User Accounts" >> Select a Username >> Scroll down to the section labeled "Permissions" >> Expand the section labeled "Virtual Terminal Access" >> Expand "Credit Card or Electronic Check" >> Here you may set which transaction types you would like to appear in the Virtual Terminal for the user.