Table of Contents
- What To Do Before Reattempting The Charge
- What Happens If The Balance Can't Be Collected From The Merchant?
A merchant's gateway account will be marked as Past Due 3 days after the first failed payment. An email will be sent out notifying the merchant and affiliate. 8 days after the first failed payment, the merchant and affiliate are emailed again as a reminder. After 14 days after the first failed payment, the merchant will be marked as delinquent and will no longer be able to log into their account.
Paying Through ACH
This merchant had an error coming from their bank and the error will be listed in the email received.
Once Paya receives this error code or any error code besides R01 (insufficient funds) going forward they will add a flag to the account and AUTOMATICALLY CANCEL ALL FUTURE PAYMENTS until that flag is removed.
*** To avoid additional $25 fees, do not re-attempt any charge using the same account number before the following steps have been completed. This does not take effect if you change the account number. Please call in with questions.* **
To correct this issue, first the merchant will need to reach out to their bank and resolve the issue. Please advise the merchant that the billing will show as Gateway Services Web Payment and the corporate ID for NMI is 3383693141. Second, after the merchant's bank issue is resolved, contact firstname.lastname@example.org to let us know it has been corrected and to request the flag be removed from the check processor. Third, do not resubmit the payment until you have received confirmation that the flag has been cleared.
Paying Through Credit Card
If your merchant has a card on file, you will be able to reattempt the charge.
The balance will be collected from you, the affiliate, after 6 months.