NMI Partners that are set as ‘Bill to Merchant’ (where NMI is billing your merchant on your behalf) have the option to allow their merchants to view their billing history in the 'Billing Statement' page, located in the Merchant Portal.
Partners - to enable the 'Billing Statement' feature for a merchant account, you will need to log in to your Partner Portal → head over to 'List Accounts' → click on the merchant name → scroll down to 'Fee Schedules' → check the box for 'Display Billing Statement in the merchant control panel'. Once this is enabled, the merchant will see the 'Billing Statement' option in their Merchant Portal.
If you want an email to be sent to the merchant when their gateway fees are billed, you can also check the box for 'Send merchant an email when gateway fees are billed'. This is up to you, a lot of merchants like to get an email when they're billed. The email will be sent to the merchants main contact and any user that has the "Receive Accounting Notifications" permission.
Merchants - in the Merchant Portal, on the left side panel → click on 'Options' → 'Settings' → under 'General Options' click on 'Billing Statement'; or from the homepage under 'Utilities' → click on 'Settings' → under 'General Options' click on 'Billing Statement'.
The user will need the 'Access Administrative Options' permission to be able to access the 'Billing Statement' page. Primary users have this permission set by default and cannot be removed.
With the 'Billing Statement' feature enabled, merchants will see their Gateway billing, what their balance is, view detailed statements, and be able to download a PDF or print the statement.
By default, accounts are billed two days per week and on the first day of the month:
- Every Tuesday for the previous Friday through Monday if the amount due is >= $50.00
- Every Friday for the previous Tuesday through Thursday if the amount due is >= $50.00
- First Business Day of the following month for any remaining balance due for the previous month and current month monthly fees.
Click on the 'Invoice' number to view the detailed billing. It will be broken out into separate Processing Services (Credit Card, Electronic Check, or Cash) and any Value-added Services that have been added to the merchant account (Customer Vault, Fraud Prevention, etc.). When viewing the detailed invoice, merchants can download a PDF or print their Billing Statement using the on-screen buttons.
All payment gateway debits will be displayed on the merchants bank statement as "GATEWAY SERVICES" along with NMI's corporate ID, which is CO ID 3383693141.
For more information on merchant accounts that are marked past due or delinquent, please see Why Is My Merchant Past Due/Delinquent?