Skip to main content

How to Update Support Contact Information

Updated

Table of Contents

  1. Overview
  2. Updating Support Contact Information
  3. Where can a Merchant find Support Contact Information?

 

Overview

This article will walk you through how to update your support contact information for your merchants to contact your team. This information will be displayed to your merchant when they log in to the Merchant Control Panel. 

 

Updating Support Contact Information

To change or update your support contact information: 

  1. Log into your Affiliate Control Panel
  2. Click on Settings
  3. Click on Account Information
  4. Select Edit Additional Contacts 
  5. Scroll down to Support Contacts
  6. Update the Support Contact Name, Contact Email, and Contact Phone
  7. Click the Save Changes button to save

Note: The Support Email and Support Phone should not be NMI's Support Team contact information. This should be the support contact information that your merchants will use to contact your team for first-line support. 

 

mceclip0.png

mceclip1.png

Where can a Merchant find Support Contact Information? 

When a merchant logs into the Merchant Control Panel, the Support Email and Support Phone information will be displayed in two places:

  • In the footer of every page in the Merchant Control Panel 
  • Under the Contact Technical Support section which can be found under Help > Support

mceclip1.png