Skip to main content

Elavon viaConex

Updated

Overview

This article outlines the onboarding process for Elavon viaConex merchant accounts and the specific boarding requirements.

Prerequisites

Please refer to the 'Processor & Device' and 'Processor Matrix' to confirm that the required features for the merchant are supported by the Elavon viaConex  processor. 

Settlement Method Supported

We support Elavon viaConex as Terminal Capture. When a merchant is set up under Terminal Capture, transactions are stored on our servers and submitted for settlement (1 file per processor).
You can configure the settlement cut-off time in the Settlement Schedule settings.

Boarding Information

VAR Sheet Requirements

The following fields are required when completing the Processor Information section during boarding:

Field What to Enter
Bank Number 6-digit Bank Number from the VAR sheet
Merchant ID (MID) First 13 digits of the Terminal ID from the VAR sheet
→ Format: 000 + 10-digit MID
Terminal ID (TID) Last 3 digits of the 16-digit Terminal ID from the VAR sheet

Steps to Board the Processor

Follow the steps below to begin boarding the Elavon viaConex processor for a merchant:

  1. Log in to the Affiliate Portal.

  2. Search for the merchant account.

  3. Click on the merchant account to open the Merchant Details page.

  4. Under the Processing Services section, click ADD.

  5. Select Add Credit Card from the options.

  6. On the next page:

    • In the Processor dropdown, select Elavon viaConex.

      • If you do not see Elavon viaConex listed, contact support at support@nmi.com

    • Fill in the required fields using the information from the VAR sheet:

      • Bank Number – 6-digit value from the VAR

      • Merchant ID (MID) – First 13 digits of the Terminal ID (typically 000 + 10-digit MID)

      • Terminal ID (TID) – Last 3 digits of the 16-digit Terminal ID

⚠️ Make sure to follow the formatting exactly, or the processor may decline transactions.

  1. Complete and Save the setup.

  2. Once submitted, run a test transaction to verify the setup is correct and funds are settling as expected.

Note: Complete processor onboarding details can be found here: Processing Service Information

Additional Information

  • The merchant must be configured as Terminal Capture on Elavon.

  • To support Apple Pay and Google Pay, the processor must be boarded using Elavon viaConex.

Possible Decline Errors

Error Meaning
INVALID TERM ID The MID/TID combination is incorrect or not recognized by Elavon
SERV NOT ALLOWED The card type may not be enabled with Elavon – contact Elavon support to confirm

For more error details, see our Result Code Table:

  • 200-level: Issuing Bank Errors

  • 300-level: Gateway Errors

  • 400-level: Processor Errors